REFUND / CANCELLATION POLICY

REFUND / CANCELLATION POLICY

Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement.

If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving yours.

We can only offer you replacements at no additional cost if it falls under below criteria: Items are faulty – damaged/broken or soiled upon arrival.

therazen reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of these and still have not received your refund yet, please contact

us through submitting a ticket at our website https://www.Therazen.us/

 

RETURN TO SENDER PACKAGES:

Please do not send your purchase back before notifying us.

Send us an email detailing your issue and attach a photo of the item(s) showing the label and original packaging within 48 hours of receiving your order to obtain a replacement or refund. Note: Our team will inspect/verify the photos before

Customers are advised to carefully enter the correct addresses otherwise, the package will not be delivered.

If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.

Once the item is received at the warehouse, we can repack, re- label, and reship them however you need to understand that doing so requires an additional cost.

 

LOST PACKAGES DURING SHIPPING

Therazen is not responsible for packages that get lost or misplaced due to incorrect shipping information. Please double-check that all the details you provide are correct before placing your order to avoid mail issues or other delays.

If you have any questions, reach out to our customer support team at support@therazen.us or submit a ticket through our website at https://www.Therazen.us/.